Refund policy

Return & Refund Policy

At Alpine Blooms, each arrangement is handcrafted with care and designed using the freshest flowers available. We take great pride in the quality of our work and want every customer to be delighted with their purchase.

Fresh Flower Orders

Due to the perishable nature of flowers, all sales are final. We do not offer refunds or returns once an order has been created or delivered.
However, if you are unsatisfied with your arrangement, please contact us within 24 hours of delivery. We will gladly review your concern and, if appropriate, offer a replacement or store credit at our discretion.

Order Issues

If there is an issue with your order (such as incorrect flowers, damaged blooms, or delivery errors), please notify us within 24 hours of receiving your arrangement. Include your order number, delivery name, and photos so we can promptly resolve the issue.

Cancellations

  • Custom or event orders: Cancellations made more than 14 days before the event date may be eligible for a partial refund, minus the non-refundable retainer.

  • Everyday orders: Cancellations made at least 48 hours before the scheduled delivery may receive a full refund.

  • Orders already created, in transit, or delivered cannot be cancelled or refunded.

Substitutions

We strive to match your order as closely as possible. Occasionally, substitutions may be necessary due to seasonal availability or quality standards. Any substitutions will be made with flowers of equal or greater value, maintaining the overall style and color palette of your order.

Non-Refundable Items

  • Event retainers and deposits

  • Gift cards

  • Workshop or class tickets (unless the event is cancelled by Alpine Blooms)