Terms of service

1. Orders & Payments

All orders must be paid in full at the time of purchase unless otherwise arranged in writing.
Prices are listed in Canadian dollars (CAD) and are subject to applicable taxes and delivery fees.
We reserve the right to adjust pricing and availability based on seasonal costs, product availability, or supplier changes.

2. Custom & Event Orders

For weddings, corporate events, and large custom designs, a non-refundable retainer (usually 50%) is required to secure your date.
The remaining balance is due no later than 14 days before the event.
Work on your order will not begin until the required payments are received in full.

Designs are created using the freshest flowers available at the time of production. While we strive to match your chosen color palette and style, exact flower varieties may vary due to seasonal or supply limitations.

3. Cancellations & Refunds

All sales are final once an arrangement has been created or delivered.
Cancellations for everyday orders must be made at least 48 hours before the scheduled delivery for a full refund.
Cancellations for weddings or events made less than 14 days prior to the event forfeit all payments made.
For full details, please refer to our Return & Refund Policy.

4. Deliveries

We provide local delivery within Canmore, Banff, Exshaw, and the Bow Valley area.
Deliveries are typically made Monday through Saturday.
While we do our best to meet requested delivery times, specific time guarantees cannot be made.
Please ensure delivery addresses are accurate — additional fees may apply for redelivery due to incomplete or incorrect information.
For complete details, see our Delivery Policy.

5. Substitutions

Floral availability varies seasonally. If a specific bloom or product is unavailable, we will substitute with flowers or materials of equal or greater value in a similar style and color palette.
Substitutions may also apply to containers, ribbons, or wrapping materials.

6. Workshops & Classes

Workshop and class tickets are non-refundable, but may be transferred to another person if you’re unable to attend.
If a class is cancelled by Alpine Blooms (e.g., due to low registration or weather), participants will receive a full refund or credit toward a future class.

7. Copyright & Use of Images

Alpine Blooms retains ownership of all images, designs, and creative content produced.
Photos of your arrangements or events may be used for marketing and portfolio purposes unless you request otherwise in writing prior to the event.

8. Liability

Alpine Blooms is not responsible for:

  • Allergic reactions to flowers or foliage

  • Damage resulting from improper handling or storage after delivery

  • Events beyond our control, including weather, transportation delays, or supplier disruptions

9. Privacy

Your personal information is collected solely for order fulfillment, communication, and service improvement. We do not sell or share customer data with third parties.

10. Agreement

By placing an order or booking with Alpine Blooms, you acknowledge that you have read and agree to these Terms of Service, as well as our Delivery and Refund Policies.